Terms & Conditions

Terms and Conditions for Resonate Dance Company

Resonate PLT (LLP–0019747-LGN) 
Studio Policies, Terms & Conditions & Strike System

Effective Date: 1st July, 2019 

By enrolling in any class, camp, workshop, or program at Resonate, all students (and their parents/guardians, if under 18) agree to the following studio-wide terms, operating procedures, and behavioural standards. These policies are designed to maintain a safe, respectful, and inspiring environment for all.

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✅ 1. Booking, Attendance & Cancellations
    •    All classes, workshops, and camps must be booked in advance through our designated system or communication channel.
    •    If you need to cancel a session, you must do so at least 2 hours before the scheduled start time.
    •    Cancellations made within 2 hours of the start time may not be eligible for refunds or credit.
    •    Medical emergencies are exempt, but please notify the studio as soon as possible.
    •    Repeated late arrivals or unnotified absences may affect participation in performances or result in disciplinary review.

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👕 2. Dress Code & Studio Footwear
    •    All students must wear appropriate attire for movement and performance-based activities.
    •    Clean dance shoes, clean trainers, or bare feet are allowed in studios. Outdoor shoes are not permitted on studio floors.
    •    Hair must be neatly tied back for all classes, rehearsals, and camps.
    •    No large jewellery, accessories, or loose items that could pose a hazard.

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🧠 3. Health, Safety & Medical Disclosure
    •    Safety is a top priority. Students must follow all staff instructions and remain aware of their surroundings.
    •    You must disclose all medical conditions, injuries, or allergies that could affect your or your child’s participation.
    •    Resonate is not liable for injuries, accidents, or illness that occur during or around class activities. Participation is at your own risk.
    •    If you feel unwell or are injured during class, notify a staff member immediately.

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🤝 4. Behaviour, Conduct & Respect
    •    We expect all students, staff, and families to treat each other with respect, kindness, and professionalism.
    •    Disrespect toward instructors, peers, staff, or the facility will not be tolerated.
    •    Gossip, foul language, aggressive behaviour, and bullying (in-person or digital) will be addressed swiftly and may result in disciplinary action.
    •    Follow instructors’ directions at all times and refrain from disruptive behaviour in classes or waiting areas.

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📲 5. Personal Property & Devices
    •    Mobile phones must be on silent and kept away during class unless instructed otherwise.
    •    Resonate is not responsible for any lost, stolen, or damaged personal items.
    •    Personal bags should be stored neatly and out of the way during class.

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📸 6. Media Usage & Consent
    •    We reserve the right to film or photograph classes, rehearsals, and performances for internal training and promotional purposes.
    •    These may be shared via WhatsApp class groups, social media platforms, or marketing materials.
    •    If you do not consent to media use, you must inform us in writing. We will make every effort to accommodate.

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⚠️ 7. Penalty Strike System

To maintain a professional and respectful studio environment, Resonate enforces the following disciplinary structure:

🟡 Strike One
    •    Verbal and written warning
    •    Documentation of the incident
    •    Opportunity for correction without immediate consequence

🟠 Strike Two
    •    Formal meeting with studio leadership
    •    Loss of certain privileges (e.g. lead roles, performances, participation in special events)
    •    May be assigned a service task (e.g. studio cleanup)

🔴 Strike Three
    •    Temporary suspension or review of continued enrolment
    •    Written notice of final warning
    •    May be grounds for permanent dismissal from the studio

🚫 Immediate Dismissal Clause

Resonate reserves the right to bypass the strike system and terminate participation immediately in the case of serious infractions, including but not limited to:
    •    Harassment, bullying, or threats (verbal, physical, or digital)
    •    Violence or unsafe behaviour
    •    Theft or vandalism
    •    Discrimination of any kind
    •    Repeated defiance of authority or major disruption of class

No refunds will be given in cases of removal due to misconduct.

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🔁 8. Strike Removal & Redemption
    •    Strikes may be reviewed and removed after 90 days of consistent, positive participation.
    •    Requests for removal must be submitted in writing and approved by studio leadership.

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