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Terms & Conditions

Terms and Conditions for Resonate Production Tickets

 

 

1.   General Information

  • These Terms & Conditions apply to all ticket sales for performances organised by Resonate Dance Company  via our official performance website.

  • By purchasing a ticket, you agree to comply with these Terms & Conditions.

 

2. Ticket Purchase

  • Tickets for performances are sold on a first-come, first-served basis.

  • All tickets are for allocated seating. The seat number and row will be indicated on your ticket and must be respected during the performance.

  • You are responsible for checking the performance date, time, and venue before completing your purchase.

 

3. Refunds

  • Tickets are non-refundable once purchased, except in the event of a cancellation by Resonate Dance Company 
     

4. Resale of Tickets

  • Tickets can be resold at face value only. We do not endorse or permit the sale of tickets at a higher price than the original purchase amount.

  • The new ticket holder must provide accurate contact information for seating allocation and communication purposes.
     

5. Transfer of Tickets

  • If you wish to transfer your ticket to another person, you must inform us at least 24 hours before the event by emailing info@resonatedancecompany.com

  • The new ticket holder must adhere to these Terms & Conditions.
     

6. Event Changes

  • Resonate Dance Company reserves the right to make changes to the cast, venue, or performance schedule at any time. However, we will endeavor to keep such changes to a minimum and notify ticket holders in advance when possible.
     

7. Arrival and Admission

  • Latecomers may not be admitted until a suitable break in the performance, at the discretion of the event organizers.

  • Please arrive at least 15 minutes prior to the performance to ensure you are seated on time.
     

8. Conduct at the Venue

  • All attendees must follow venue rules and behave in a respectful manner.

  • Disruptive behavior may result in removal from the event without a refund.

  • No food or drink can be brought into the auditorium.
     

9. Liability

  • Resonate Dance Company is not responsible for any personal belongings lost, stolen, or damaged during the performance.

  • We do not accept liability for any injury or damage caused by circumstances beyond our reasonable control.
     

10. Data Protection

  • By purchasing a ticket, you agree to provide us with certain personal information, such as your name and contact details. We will use this information solely for ticketing and communication purposes in accordance with our Privacy Policy.
     

11. Changes to Terms & Conditions

  • Resonate Dance Company reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and will take effect immediately.
     

If you have any questions or concerns regarding these Terms & Conditions, please contact us at info@resonatedancecompany.com.

Terms and Conditions for Resonate Pay As You Go Packages

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  1. Each package includes a fixed number of class hours, which can be used for any open Resonate classes.

  2. Bookings must be made at least 2 hours before the class start time.

  3. Cancellations must also be made at least 2 hours in advance. Late cancellations or no-shows will result in the class being deducted from your balance.

  4. Packages are valid for 3 months from the date of purchase. Unused hours will expire after this period.

  5. Packages are non-refundable. No refunds will be issued for unused or expired sessions.

  6. Packages are non-transferable and may not be shared between students.

  7. Resonate reserves the right to adjust the class schedule or cancel sessions when necessary.

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Terms and Conditions for Resonate Monthly Open Subscriptions
 

  1. Monthly subscriptions include a fixed number of classes per week, booked and managed by the Resonate admin team.

  2. Classes are scheduled based on availability and suitability for the student's age and skill level.

  3. Missed classes are not refundable or carried forward. If you can’t attend, the session is forfeited.

  4. Subscriptions auto-renew each month unless cancelled.

  5. It is the subscriber’s responsibility to cancel their plan before the next billing cycle if they no longer wish to continue.

  6. Cancellations must be submitted via email or WhatsApp at least 3 days before the next billing date to avoid being charged for the following month.

  7. Subscription fees are non-refundable once a billing period has begun, regardless of attendance.

  8. Plans are non-transferable and may not be shared between students.

  9. Any misuse, ongoing non-attendance, or disrespectful behaviour may result in suspension or termination of the subscription.

  10. Resonate reserves the right to adjust class offerings or booking arrangements if necessary.

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